Ship track
Petra Novak
CTO, Harbor Payments
Petra has shipped payments in eleven currencies and has the incident reviews to prove it. She thinks most outages are communication problems.
At Periplous
Monday 11 January, 11:15–12:00, Loft
Payments without the panic
What eleven currencies taught us about refunds, retries and telling customers the truth.
Tuesday 12 January, 11:30–12:15, Loft
Incident reviews nobody dreads
How to run a review that finds causes, not culprits.