- Day
- Day 1, Monday 11 January
- Time
- 11:15–12:00 (45 min)
- Room
- Loft
- Recorded
- Yes, with captions
What eleven currencies taught us about refunds, retries and telling customers the truth.
Petra NovakCTO, Harbor PaymentsPetra has shipped payments in eleven currencies and has the incident reviews to prove it. She thinks most outages are communication problems.