- Day
- Day 2, Tuesday 12 January
- Time
- 11:30–12:15 (45 min)
- Room
- Loft
- Recorded
- Yes, with captions
How to run a review that finds causes, not culprits.
Petra NovakCTO, Harbor PaymentsPetra has shipped payments in eleven currencies and has the incident reviews to prove it. She thinks most outages are communication problems.